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We warmly welcome our customers to wwwCentric24.com, an online 100% Certified Organic Grocery Store that concerns health & well-being issues of the people and makes shopping of naturally grown free of chemically-contaminated food easy.

1. Agreement:

This online agreement is between i) Centric24 Products India Pvt. Ltd and ii) the Registered User who is using this website for placing an online order or intends to place any order for the supply of the products listed on this website.

Entire Agreement: This agreement constitutes the entire agreement between the parties with respect to the subject matter of this agreement and supersedes all other agreements, whether written or oral, between the parties.

2. Applicability:

This Agreement contains Terms & Conditions for the use of searching and/or placing an online order for the supply of products which are listed on the website; wwewCentric24.com. By placing any order, the Customer agrees to accept and will be bound by all of the terms and conditions of this agreement.

In case, the Registered User has not agreed to any of the terms, then he should not place any order on this website.

3. Terminology:

i. The Company means Centric24 Products India Pvt. Ltd.

ii. Registered User means any person who has registered his name, address, phone numbers, e-mail address on this website and uses the website wwwCentric24.com for searching or/and sourcing any product.

iii. Products mean those products which are listed on this website.

iv. Reselling means purchasing or intending to purchase any product(s) from Centric24 Products India Pvt. Ltd for the purpose of commercial sale of that same product(s) to a third party.

4. Services:

The Company Offers B2C services to the Registered Users/ Customers and delivers retail supplies of Organic Food &   Food Products through its e-Commerce platform.

5. Registration & Sign Up:

Any person who intends to place an order for the supply of products on this website;

i) Will register his name, billing address, delivery address and phone numbers in the forms which can be opened by clicking the Sign-up button provided on the website.

ii) The customer/customer certifies that the information which  he has provide on the our website is correct, accurate, complete and there is no misrepresentation.

6. General Terms:

i. These terms are exclusive and govern the rights of the parties.

ii. The Company reserves all the rights to add, delete or modify any of the terms and conditions of this Agreement at any time, without a prior notice to the Registered User. As and when if there is any change, the Company will update and post the modified Terms on the website. These Revised Terms of Service will be effective from the date of posting on the website. Registered User agrees to visit the Terms & Conditions of Service Agreement which are published on the website from time to time and thereafter, use of the website will constitute his acceptance of the revised terms.

iii. The Customer declares that he is not a minor; he is above the age of majority and is competent to enter into a valid agreement under the Indian Law.

iv. The Customer agrees that he is ordering the supply of the products for his personal consumption and not for any commercial resale.

v. In the event of any dispute, the terms & conditions as listed in this agreement will be final.

vi. Unless the Customer informs & notifies the Company in writing of his desire not to receive further telephonic calls, SMS, e-mail communications, etc. from the Tele Callers, Sales & Marketing Staff and other members of the Company, he is agreeing to continue to receive further emails and call solicitations.

7. Confidentiality:

The Regd. User/customer agrees that;

i). The Company will not be responsible for any transactions or any unauthorised access to the customer’s account.

ii). He will keep his log-in details & password confidential and will not disclose it to any person, except to whom he authorises to place an order on his behalf.

iii). The customer will be solely responsible for keeping his accounts confidential and for all statements made and acts or omissions that occur on his account.

 iv). To avoid any misuse of his account, he will change the password at regular intervals.

v).  If the customer believes that someone has used his password or account without his authorization, he will notify the Company immediately. The Company at its sole discretion, on receiving information about the unauthorised access or misuse, may restrict the access or suspend or terminate the account for such reason at any time without a notice to the customer.

 8. Prohibitions & Restrictions:

The customer agrees that;

i). A person who is not a Regd. User of the account, even if he was provided with the log-in details and was authorised by the Regd. User to place an order on his behalf on a previous occasion, will not use such information for ordering any product in future without a specific consent and authorization of the actual account holder.

ii). He will not violate the security of the website by using any technique, software, device, or by any other method to interfere or attempt to interfere with the proper working of the web site.

iii). He will not up-load any virus, worm, Trojan Horse, or any other such matter to harm or damage the website or its database.

iv). He will not obtain from the website by any illegal method, the personal information, Debit/Credit Card or Bank Account details of any other customer.

v). He will not misuse the website  for any other illegal motive & purpose which is prohibited or restricted under the Indian Law and Practices & Ethics followed at international level.

9. Products of use for children:

The Company also provides several products which are primarily meant for children’s use. The parent or guardian for the purpose of sourcing such products will provide his own personal details & information for ordering such products.

10. Product Information Provided on the Web Site:

The Company does not provide or intend to provide general health,   nutritional, dietary, fitness, wellness information to be substituted for a medical prescription and the information does not cover all possible effects.

11. Orders:

i). For certain products, the Company may set out minimum order norms in terms of quantity or amount which can be changed at any time. The Company will make shipments of such orders subject to fulfilment of minimum order requirements.

ii). On receiving an order for online grocery services, we may inform you by an e-mail as to what you have ordered. This is an order acknowledgement meant for avoiding wrong shipments only, but not an order confirmation or acceptance of the Company.

12. Order Acceptance:

i. The Company accepts online orders for supply of products which are listed on the website and are available in stocks.

ii. The Customer agrees that he has furnished to Centric24 Products India Pvt. Ltd the correct Billing information. Providing of any false or incorrect information may lead to the cancellation of the order.

iii. The Customer agrees that by accepting the order by clicking the acceptance button at the end or ordering process, he also agrees to accept the delivery.

iv. The Company reserves the rights to limit or reduce the quantity per customer or per household or as per actual availability of the product in stocks of the Company or reducing the quantity fixed to be shipped to the Customers according to the availability of  supplies from time to time.

13. Pricing:

i). Although Centric24 Products India Pvt. Ltd updates the prices of various products on its web site on regular basis, yet the Prices shown on the website are subject to change and will be charged as applicable at the time of actual shipment.

ii). If price of some product changes between the period when the customer had placed the order and the day when it is actually shipped, then the Company will charge the later price.  

14. Billing & Payment:

i. The Company invoices the Customers with the Price of the products, packing, shipment charges and Taxes as are applicable from time to time. Such invoices are generated online and its hard copy is also dispatched along with the shipment.

ii. The Company accepts payments from the Customer against such invoice by the following modes;

a). By Debit/ Credit Card

b). NEFT

c). RTGS

6. Shipment:

15. Shipment & Delivery:

Centric24 Products India Pvt. Ltd aims to deliver the ordered goods on time, but it does not guarantee that goods will be delivered by a certain date or within the pre-notified period.  

i) Routinely, the Company makes shipment of the ordered products within 24 hrs. However, there can be some delay due to any unavoidable reason.

ii) The Company will only deliver the goods to an address which is available in your account on our website. The Company will not be liable for delivering the goods outside of the requested delivery destination.

iii) The Company will not be liable for failing to deliver all or any of the goods in your order.

iv). The Company effects Delivery at Door at such places where the Courier Service is available.

v). The Company will not be held responsible for any delay and/or its inability to perform its obligation to ship the ordered products due to the reasons beyond its control which may be for the reasons of, but not limited to any new enactment by the Govt; strikes, lock-outs, act of God, etc.

 16. Cancellation of Order:

The Company reserves the right to cancel an order for any reason. This includes but not limited to;

i) Limitations fixed for supplies per person or per household

ii) Unavailability of quantities to be supplied under the order

iii) Incomplete billing or delivery information

iv) Unsatisfactory track record of the buyer.

17. Returns:

Centric24 Products India Pvt. Ltd ensures before making the shipments that the products being dispatched are according to the order and in a good transportable packing condition. Company does not provide refund for certain products which cannot be received back by their nature and also for hygiene and health reasons. The Company does not accept the containers, bottles, packets etc. where original packing & seals are broken.  Therefore, generally as a policy matter, we discourage the returns. However, in certain cases and for considerable reasons, the Company accepts the returns.

Notwithstanding the foregoing, all refunds will be subject to our sole   discretion.

 18. Refund:

i). If an order is canceled after the Company has received the payment, then the Bank account of the customer will be credited with the amount which will be  settled by Centric24 Products India Pvt. Ltd for the refund.

ii). The customer will not be entitled to refund of any Taxes or Duties which the Company has already shown in its returns or paid to the Revenue Authorities.

iii). If an order is cancelled or products are returned, the customer will not be entitled to any packing, shipping & handling charges.

iv). The Company will allow refund for goods returned within 7 days from the receipt of such returned goods.


19. Promotional Offers & Codes:

The Company also offers Sale Discounts which can be availed by using Promotional Codes. Such promotional codes are for a limited period and expire on the given date.

i). The Company reserves the rights to discontinue such sale offers with or without notice.  

ii). Promotional codes may be void as and when prohibited by the State Authorities under the law and cannot be used after the effective date given in the State Notification.

iii). Promotional Codes cannot be redeemed for cash and are subject to cancellation or change at any time for any reason..

iv). Each product will have a separate Promo Code. Promo Code of one product cannot be used to buy some other product.

v). The Company will not be liable for any financial loss arising out of the cancellation or withdrawal of any Promo Code.

vi). The customer will not be entitled to any refund for his failure or inability to use a Promo Code for any reason.

vii). Only the original Promo Codes will be valid for shopping the product for a discount. A promo code may not be copied or sold in any form for use by anyone other than the original recipient.

 20. Third Party Links:

For the purpose of convenience and providing more information on the products, the Company provides or may provide in future, links to third-party websites. The Company does not verify or endorse the contents of any such third-party websites and will not be responsible for the content or any damage that may result by accessing such websites. The customer may use the provided links to view those 3rd party websites at his own risk and responsibility.

21. Privacy:

i). The Customer authorises  Centric24 Products India Pvt. Ltd to use the personal information that he provides through the web site in accordance with its Privacy Policy framed by the Company.

ii). Centric24 Products India Pvt. Ltd is bound by a legal obligation to disclose to the Statutory Authorities any information which they may require at any time and the Company will do so without a notice to the customer.

iii). Unless required by the Statutory Authorities, Centric24 Products India Pvt. Ltd does not disclose customer’s personal information to any third party for any reason or any purpose.

22. Copyright & Intellectual Property Rights:

The Company gives to the users and customers, certain limited rights to access, view and use the website only as a shopping platform. Any other use which may include copying, rewriting, redesigning, reproduction, republication, modification, and/or display of its content, designs, logo, pictures, photos, graphs, banners or video on any other website under any other name without obtaining a specific authority of the Company in writing is strictly prohibited.  All such information, content, product names, and other intellectual property are owned by Centric24 Products India Pvt. Ltd. and are protected by Copyright & Intellectual Property Law in India. Any commercial use of the content material and exploiting it for profit will attract violation of the Law and the Company will take any steps that it may deem necessary for protecting its business interests and rights as permitted under the Law.  

23. No Liability:

i). Centric24 Products India Pvt. Ltd shall not be liable for any direct, indirect, consequential, or punitive damages, and/or lost profits arising out of or relating to any purchase made under this agreement or the transactions it contemplates; whether for breach of contract, tort, negligence, or other form of action and irrespective of whether the Company has been advised of the possibility of any such damage.


ii). In no event will Company’s liability exceed the price that the customer had paid to for the Goods supplied  by Centric24 Products India Pvt. Ltd relating to the claim.

24. Settlement of Disputes:

If a dispute arises between the customer and Centric24 Products India Pvt. Ltd, we strongly favour and encourage settling it amicably. Customers are requested to resolve the grievance by contacting us directly in person or seek a resolution by e-mailing to us at the address given on our web site. In case any the grievance remains unresolved, it will be settled through the following legal process.

i). ARBITRATION: Any dispute or claim relating in any way to customer’s use of any of our  Services, or to any products or services sold or distributed by Centric24 Products India Pvt. Ltd will be resolved by a binding arbitration, rather than in the Court.

The selection of the Single Arbitrator shall be as per sole discretion of Centric24 Products India Pvt. Ltd. and he will hear the parties in Chandigarh.

ii) COURTS: In any case, the customer may assert claims in a Court of Law in Chandigarh having jurisdiction to hear the parties over the disputed matter arising out of or related to the i) Terms & Conditions of Service; or ii).  Privacy Policy; or  iii). Infringement Policy.

iii). Irrespective of place from where a customer had ordered supply of the products or where the company delivered the ordered products or the place and city where the customer maintained his Bank Account and paid the price of the ordered goods; The Courts in Chandigarh shall have the jurisdiction to deal with the subject matter & settle all the disputes between the Company and the customer. 

25. Indemnification:

Buyer shall defend, indemnify and hold Centric24 Products India Pvt. Ltd and its suppliers, including, but not limited to, Directors, Officers, Employees, their affiliates, agents, assigns, attorneys, insurers, predecessors, representatives, and successors, harmless from and against all claims, liabilities, costs and expenses (including, but not limited to, those related to the health issues of Buyer's employees or other persons) arising from or connected with (a) a breach by Buyer of this Agreement or (b) the possession, handling, use, or resale of the products by Buyer or others, including, but not limited to, any claims alleging negligence on the part of Centric24 Products India Pvt. Ltd.

26. Disclaimer

This disclaimer constitutes an essential and an integral part of this agreement. The customer, who places any order on this website for the supply of products, agrees to this disclaimer in its entirety.

i). The website and products are offered on an "as is" and "as available" basis.

ii). Centric24 Products India Pvt. Ltd. EXPRESSLY DISCLAIMS to the full extent permissible under the Law, all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the products or website content, or any reliance upon or use of the website content or products.

iii). Centric24 Products India Pvt. Ltd does not make any representations or warranties of any kind, express or implied, as to the operation of its website or content information, or product information included on this web site.   The customer agrees that he uses this web site at his own risk.

iv). Centric24 Products India Pvt. Ltd disclaims all warranties, express or implied, for any merchandise offered on its web site wwwCentric24.com. However, this disclaimer does not apply to any product warranty which has been offered by the manufacturer of that product.  

v). Without limiting the foregoing, Centric24 Products India Pvt. Ltd. makes no warranty as to:

a). The information provided on this website is accurate, reliable, and complete.

b). That the links to third-party websites are accurate, reliable and complete.

c).Any sort of information, oral or written, obtained from this website will not create any warranty which is not expressly stated above.

27. Termination of Agreement:

i). Centric24 Products India Pvt. Ltd. if reasonably believes that the customer has breached any of the terms and conditions of this Agreement, it reserves all the right to terminate the agreement and the customer will have no access to the Website.

ii). Centric24 Products India Pvt. Ltd may, in its sole discretion and without any prior notice, reserves the rights to cancel any or all the  outstanding orders pending for shipment as on the date of cancellation of the agreement.

On the cancellation of the agreement, customer’s access to log-in the website will be blocked.

28. Miscellaneous:

This Agreement will remain effective unless and until terminated by either of the parties.  \

a). Nothing contained herein shall limit the legal remedies & recourse available to Centric24 Products India Pvt. Ltd in the event of the customer breaches any of the terms of this Agreement.

b). No waiver allowed earlier by Centric24 Products India Pvt. Ltd of any breach of any terms or conditions contained herein shall be construed as a waiver of any succeeding breach of the same or any other terms or condition herein.

c) All notices related to this Agreement will be made in writing. The parties expressly agree that electronic communications shall be considered "writings" for all purposes under applicable law.

d) In case the notice is dispatched by Regd. Post or Speed Post, the same will be deemed to have been delivered when sent to the Customer at the address provided by him when registering to purchase products through the Website

e) If any terms and conditions herein are held to be invalid or unenforceable, such holding will not affect the validity or enforceability of any other term or condition herein.

f) These Terms and Conditions shall be governed by and construed under the Indian Law.

g) Any legal action with respect to any transaction subject to this Agreement will be commenced within one 12 months of purchase of any product.

Reach Out

1st floor chauhan building, near degree
college, solan, h.p, 173212

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